We’re excited to be adding a new course to our repertoire after realising the role of Quality Controller in a garage or MOT station is a grey area for many.
It’s an essential role to ensure your business remains compliant. So we frequently get asked for clarification and guidance. It led us to design a course to address the need for training in this area.
So, what can you achieve by putting your dedicated Quality Controller through this course? We’ve listed the points we get asked more frequently:
What is a QC course, and what is its purpose?
- It’s a thorough overview of the duties and responsibilities involved in the role
- It provides an insight into DVSA requirements
- It provides support and improves knowledge and understanding
- After taking the course, a QC will be more confident in his knowledge and position and better able to fulfil this critical role
As an MOT Manager, why would I consider putting my QC on this course?
- You’ll have peace of mind that your team are trained and confident enough to conduct the necessary monthly/bi-monthly checks
- They will know what’s expected of them
- They will feel confident and competent
- Your QC will gain kudos in the workplace
- Training gives public recognition to your QC and sends the message to all your testers that you take the role of QC very seriously
Can anyone be an MOT quality controller?
- A QC must first be a qualified tester
- Ideally, they should be one of your more experienced testers
Do I have to have a quality controller and is the course mandatory?
- Conducting the checks IS mandatory, and most garages have enrolled a QC
- It’s not a mandatory course, it’s a personal choice – but will enhance your service
- Your MOT testers could take turns to fulfil the QC role
What are the different types of check?
There are two checks:
- Observation Check – this is what most people are familiar with. The MOT tester conducts the MOT while the QC watches and making notes
- The Re-Test Check – this is similar to when the DVSA ask that a recently tested vehicle is put back on the ramp for checking
How often do QC checks need to be done?
- The frequency of checks may typically be expected to be ONE per tester every TWO months
- But this should be varied to reflect the volume of tests done or any other special circumstances
- Most MOT stations carry out far more than two or three tests per day, so I recommend monthly checks
- New members of the MOT team and existing techs who’ve recently passed the MOT Course and DVSA observation would benefit from more regular checks at first
Should the QC talk to the tester while doing the checks?
- A tester should never be disturbed while he is doing an MOT so the QC should observe and make notes only
- When the tester has finished the test, the QC can go through his notes and discuss his findings
- At the end, both QC and tester should sign the paperwork with any comments added by the tester
Do I need to keep a record of the QC checks?
- As with all DVSA compliance for MOT, it is essential to keep records, so the DVSA inspector knows checks have taken place
- File all the QC reports in your MOT Compliance Folder, so everything is in one place ready for a DVSA site review visit
What resources can my QC use during his checks?
- The Test Quality Information report, and the Test Log report
- Both can be printed for each tester
- The QC can use them during the monthly checks
Where can he find those resources?
- If the QC is also the MOT manager he has access to the reports on the MOT system
- If he doesn’t have access, he can ask the MOT manager to print them for him
What paperwork should the QC be using?
- A copy of the VT29 – it contains details like date, time, vehicle, tester etc. so no extra work required
- There’s plenty of blank space to make notes and for all parties to sign at the end!
Is it enough to sign and date the VT29?
- No. Writing “good test” or “OK” is not enough – details are required
- The TQI and Test Log reports are so useful here as they pick up areas where extra learning is required
What happens if the QC and the tester disagree?
- If necessary, the MOT Manual can be referred to for clarification of a point
- The Manual is a “live” document and can change at any time so always be checked
- The opinion of a 3rd tester could also be asked
- Worst case scenario – the MOT Manager/owner of the garage can step in
If you’d like to know more, please contact Karena firstname.lastname@example.org or call
0800 1777 344 or 07734 859604 for more details and to book